How much time will my custom digital print job take?
Lead times vary based on quantity. At Astek, we specialize in meeting tight
turnaround times and managing our print queues on a priority basis. Let us know your deadline,
and we'll work with you to find the best solution possible.
What types of materials do you print on?
While most of our wallcoverings are printed on Type II substrates, we offer a wide variety of other
material options, including residential paper, specialty wallcoverings, window films, artist canvas,
and more.
File Preparation
How large should my file be?
Wallpaper pattern repeats should be a minimum of 300ppi at full print size.
Keep your files under 1GB.
Murals may be sized to 100ppi at full print size. If you have questions, please email
project.managers@astek.com, and our team
will be happy to assist you.
What file types do you accept?
We suggest high-resolution TIFF or PDF files for raster artwork and PDFs for vector artwork.
However, we can accept any file type that can be read by Adobe Photoshop CC and/or
Adobe Illustrator CC (ai, psd, ps, eps, etc.). If your file is not print-ready, a design or
setup fee may apply.
File Transfer/Upload
How do I send a file through your website?
You can upload your file through the Upload Page
on our website. Please be sure to note your contact (if applicable) and information regarding your
file and request.
Products
How large are your samples, and how do they come?
Digitally printed memo samples are a standard 8.5 x 11 inches. Naturals and Specialty
samples vary by collection.
Can I expedite an order, and if so, how do I get a freight quote?
We do our best to keep all of our specialty and natural wallcovering in stock and available
for expedited shipping. However, it is always recommended to confirm stock and lead time
with an associate first to ensure that there are no delays.
Digital designs and custom orders are printed to order based on priority, and lead times
vary based on quantity. Please check with your Project Manager or Sales Representative to
confirm the lead time for your order and determine if expediting is possible.
Orders
How quickly do orders ship out?
We do our best to ship all specialty and natural wallcovering orders the same or the next business
day. However, if the product is on a manufacturer's backorder, you will be notified within
24-36 hours. If the item you have ordered is a digitally printed wallcovering or a custom order,
the Project Manager or Sales Representative you are working with will communicate your lead times
with you.
If you are placing an expedited order, you should confirm stock and lead time with an associate
first to ensure that there are no further delays.
I received a damaged roll, but some of my paper is fine. What should I do?
STOP! Do not proceed any further. Please call us immediately at (818) 901-9876, email us at
info@astek.com, or contact the Sales Representative or
Project Manager you are working with, and we will work to find a resolution. Do not cut, trim,
or begin hanging any wallcovering if any of your wallcovering is damaged.
How do I return my unwanted items?
Please find our return policy below and review for eligibility. If you need to make a return,
please call (818) 901-9876 or email returns@astek.com.
Untrimmed means that the excess paper on the edges of the product will have to be trimmed off by
hand before the product is hung. This is typically a precise process and will require a steady
hand to do so. When certain products are manufactured, the print/pattern will not bleed off the
paper like most wallpapers. When placing your order, please be aware that all flocked, screen-printed,
and digitally printed patterns will come untrimmed. All flocked and screen-printed patterns are
handmade, and natural product variations will occur, which is why trimming is needed.
How do I figure out how much wallcovering I need?
A team member is happy to help you determine the amount of wallcovering needed for your project.
Please reach out to your Sales Representative. If you need help locating your local representative,
please contact info@astek.com.
If you're looking for additional resources, the Wallcovering Association has several measuring
guides and a square footage calculator available
here.
Do you do custom work?
Yes, our professional in-house studio can help with your custom project. See more about custom
work here.
Do I need a login to order samples?
No login is needed. Just add your samples to your shopping cart and fill out the required information,
and we'll help process your samples right away.
Do you offer CFAs?
Many of our wallcoverings are digitally printed to order, so we strongly encourage you to order a
formal strike-off through your sales representative so we have a control sample on file for your
specific project. For wallcoverings that are not digitally printed, CFA availability will vary by
collection.
Billing
How do I set up an account with Astek so that I can start to place orders?
If you wish to set up a NET30 account, please fill out and submit the form linked below.
If you plan to prepay indefinitely, please submit your request to
new.accounts@astek.com, and be sure to include
the following information:
Company Name
Contact information (phone, fax, address, email, etc.)
Company Industry/Type
Resell and/or license number along with a copy of the card
No, but we encourage making appointments before visiting our Los Angeles or New York City
showrooms. If visiting us in LA, please bring your resale license and sign in at the front desk.
Are you open to the public?
Our Los Angeles showroom is NOT open to the general public. To determine if you are eligible to create
an account with us, please email new.accounts@astek.com.
Who is my Sales Representative?
Please contact info@astek.com, and we'll connect you with
your local Sales Representative.
